Red Obsidian Security ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.redobsidiansecurity.com or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:
- Fill out our contact form (name, email address, phone number, service needed, and message)
- Call us by phone
- Email us directly
- Request a consultation or service quote
- Engage us for security or locksmith services
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website address
- Date and time of your visit
This information is collected through standard web server logs and is used to improve our website and understand how visitors interact with our content.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries — When you submit a contact form or call us, we use your information to respond and provide the services you requested.
- To provide services — Your contact and service information is used to schedule and deliver security, locksmith, penetration testing, and emergency planning services.
- To communicate with you — We may contact you regarding your service requests, appointments, follow-ups, or important updates related to services you have engaged.
- To improve our website — Automatically collected data helps us understand site performance and improve user experience.
- To comply with legal obligations — We may use your information as required by applicable federal, state, or local laws.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
- Service delivery — With our employees or contractors as necessary to provide the services you requested.
- Legal requirements — If required by law, subpoena, court order, or government regulation.
- Safety — To protect the rights, property, or safety of Red Obsidian Security, our clients, or the public.
- Business transfers — In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide our services, or comply with legal obligations. Contact form submissions and service records are retained for a reasonable business period and then securely deleted.
Cookies and Tracking
Our website does not use cookies for tracking or advertising purposes. Standard web server logs may record basic visit information as described in the "Information Collected Automatically" section above. We do not use third-party analytics services, advertising pixels, or social media tracking tools on our website.
Third-Party Links
Our website may contain links to third-party websites, such as Google Maps, Facebook, or other external services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external site you visit.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of certain uses of your information
To exercise any of these rights, please contact us using the information provided below.
South Dakota Residents
Red Obsidian Security is based in Sioux Falls, South Dakota and operates primarily within the state. We comply with all applicable South Dakota laws regarding data protection and privacy. South Dakota does not currently have a comprehensive consumer data privacy law, but we voluntarily uphold strong privacy practices to protect all of our clients and website visitors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Red Obsidian Security
- 401 E 8th St, Suite 209, Sioux Falls, SD 57103
- Phone: (605) 223-8100
- Email: eric.d@redobsidiansecurity.com
- Website: www.redobsidiansecurity.com